I’m the Founder of Littlebigbox – a small but mighty web design company based in Hampshire. I launched Littlebigbox back in January 2011 from my kitchen table. No-frills. No airs or graces. Just me, my laptop and one big idea.
10 years later and my business has grown in ways that I could never have imagined. I’ve worked with over 100 incredible solopreneurs, startups and SMEs from all around the UK, giving them the confidence to launch their business or take it to the next level. That’s pretty wonderful, right?
I’m also a big fan of sharing my experience.
Read on to find out more about how I promote and deliver website maintenance and retain my clients.
How do you sell website maintenance plans?
Make sure you make the plans clear and jargon free so the client fully understands what they are getting from the plan.
Also make sure to explain the benefits of having the plan and what may happen if they don’t have one.
You don’t want the service to sound daunting to the client.
What advice could you share on retaining maintenance clients for longer?
Always make the client aware how long it will be before you get in touch, if you can get in touch sooner that’s great!
A client always likes it when you get back to them sooner and appreciates your support and willingness to help them.
Always be understanding, supportive and helpful as much as possible.
How do you ensure the most efficient delivery of your website maintenance service?
Make sure clients are aware of your terms / working hours for offering support and website updates.
That way they know from the go how you work and will understand your timescales.
Clients like structure, so I always say to clients in advance what day I am working on their website and keep them updated throughout the process.
They like to be in the know!
I use ClickUp to manage my diary and set aside time for maintenance clients where I update their WordPress software and plugins.
So I know that on that day I login to Glow and update all website software, bonus it’s all under one roof!
Why do you use Glow to help with managing your clients' websites?
Glow has helped me in so many ways but it’s 100% helped me provide a better, more efficient service to my clients.
Everything is all in one place allowing me to easily see which websites need updating and any issues that clients have raised through the in-built support ticket system.
It stops countless support emails coming through my normal email and instead having it all laid out easily to see and manage through Glow.