Login to your Glow account.
Once logged in, click on Clients from the main left hand menu.
The Clients screen will load the Live clients tab from the inner menu automatically. Click on the name of the client for whom you want to add an attachment to a support ticket.
You will now be shown the client area. The client’s name that you clicked in Step 3 above will be shown as the main heading at the top and the inner menu will load on the WordPress tab by default.
Click on the Tickets tab from the inner menu. It will open on the All tickets tab by default.
Find the ticket that you want to add an attachment to and click into it.
You will now see the ticket thread, showing all communication going back to when the ticket was first raised.
Click on the Add reply button in the top right corner.
You will now see a text box where you are able to write a message to your client and beneath this, a box that says Drop files here or click to browse.
Click on that box and a window will open from where you can select one or more files to attach to the ticket.
Once you’ve chosen your attachment(s), you will see confirmation that they’ve been attached by their filename being displayed in the attachment box.