Creating a one-off Uptime report for a client - Glow
Knowledge Base

Creating a one-off Uptime report for a client

Step 1

Login to your Glow account.

Step 2

Once logged in, click on Clients from the main left hand menu.

glow manage multiple wordpress sites, live clients screen

Step 3

The Clients screen will load the Live clients tab from the inner menu automatically. Click on the name of the client for whom you want to create a one-off Uptime report.

Step 4

You will now be shown the client area. The client’s name that you clicked in Step 3 above will be shown as the main heading at the top and the inner menu will load on the WordPress tab by default.

glow manage multiple wordpress sites, client area

Step 5

Click on the Uptime tab from the inner menu.

glow manage multiple wordpress sites, uptime status screen

Step 6

Here you will see the current Uptime status and beneath that, to the right, a link that says Create report.

Click on that link.

Step 7

On the next screen you will see some dropdown menus where you can set the dates for the report.

glow manage multiple wordpress sites, create uptime report dates

Once you have done that, click on the Continue button.

Step 8

Next, set whether you would like to send the Uptime report directly to the client from your Glow account, or whether you would like to download the report as a PDF to your computer.

To download a PDF, choose this option and then click the Download button in the bottom right corner.

Otherwise, select the Send from here option.

Step 9

Having selected Send from here, you will see a new section appear entitled Message. Edit the text box in this section appropriately. This message is what your client will see in the email you send from here.

glow manage multiple wordpress sites, create uptime report send

Step 10

Click the Send report button.

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