Watch our short video
Step 1
Login to your Glow account.
Step 2
Once logged in, click on Help & Support from the main left hand menu.
Step 3
The Help & Support screen will load the Support tickets tab from the inner menu automatically.
Step 4
Click on the Raise ticket link on the right of the screen.
Step 5
You will now see a text box where you are able to write a subject. Beneath that, you’ll also see a box where you’re able to write a message to us. Finally, you’ll see a box that says Drop files here or click to browse.
Click on that box and a window will open from where you can select one or more files to attach to the ticket.
Step 6
Once you’ve chosen your attachment(s), you will see confirmation that they’ve been attached by their filename being displayed in the attachment box.
Step 7
Click the Send button in the bottom right corner of the screen.
Step 8
You will now see a success message, confirming that your ticket has been created. In your email inbox, you will also see an email confirmation that we’ve received your message.
