Login to your Glow account.
Once logged in, click on Clients from the main left hand menu.
The Clients screen will load the Live clients tab from the inner menu automatically. Click on the name of the client who you would like to raise a support ticket to.
You will now be shown the client area. The client’s name that you clicked in Step 3 above will be shown as the main heading at the top and the inner menu will load on the WordPress tab by default.
Click on the Tickets tab from the inner menu. It will open on the All tickets tab by default. On the far right of the screen, you will see a Raise ticket link, with a little ‘plus’ icon to the left of it.
Click this link.
You will now see a text box where you are able to write your message to your client.
If you need to attach a file to the message, click on the box beneath the text box where it says Drop files here or click to browse.
This will open a window from where you can select one or more files to attach to the ticket.
Click the Send button.
You will see a success message on screen, confirming that the ticket has been sent.
Your client will now receive an email notification, informing them that you’ve sent a message. They will be able to open the link in the message and reply.