Reply to a support ticket between you and Glow - Glow
Knowledge Base

Reply to a support ticket between you and Glow

Watch our short video

Step 1

Login to your Glow account.

Step 2

Once logged in, click on Help & Support from the main left hand menu.

glow manage multiple wordpress sites, open help tickets with glow

Step 3

The Help & Support screen will load the Support tickets tab from the inner menu automatically.

Click into any of the tickets showing, in order to see the thread.

Step 4

You will now see the ticket thread, showing all communication going back to when the ticket was first raised.

The most recent response will be at the top of the screen.

To reply to the ticket, click on the Add reply button in the top right corner of the screen.

Step 5

Having clicked the Add reply button, you will now see a text box on screen, where you can type your response.

Step 6

Once you’ve typed your response, click on the Add reply button to the bottom right of the text box.

Step 7

You will now see that your reply has been registered into the ticket thread. We will have received an email, notifying us that you have replied to the ticket.

You will also receive an email, confirming that we have your reply.

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