Support & maintenance software for WordPress agencies.

Handle support, run maintenance and prove it all to your clients: reports they actually read, from one white-label dashboard.

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Free for your first site · No credit card

Video: see what Glow can do

Glow is rated as a leading product in the WordPress Management Tools category on G2

Glow has the highest Quality of Support rating in the WordPress Management Tools category on G2

Glow is a High Performer in the WordPress Management Tools category on G2

Glow has the highest Easiest to Use rating in the WordPress Management Tools category on G2

All-in-one WordPress management

One dashboard instead of six subscriptions

Most agencies stitch together a helpdesk, a maintenance tool, a report builder, a project tool, a security plugin and a time tracker. Glow is all of them, connected.

Without Glow

Helpdesk separate login
Maintenance tool separate login
Report builder separate login
Project and team tool separate login
Security plugin separate login
Time tracker separate login

6 logins, 6 bills, client data in 6 places

With Glow

1 login, 1 bill, everything in one place

Start free See every feature

Free sample WordPress care plan report

See exactly what your clients get each month: updates, uptime, backups, security and the time you spent.

Download the sample

Got 2 mins? See what Glow can do:

Manage multiple WordPress sites?

Glow’s unique feature set combines the 5 core elements of a WordPress care plan service: client support, maintenance, reporting, teams and time tracking.

Support ticketing

Intuitive support ticket system, allowing you to handle all your clients’ support requests from the same dashboard that you carry out your technical maintenance work.

More about support tickets

We used to have time tracking, tickets & reporting across different tools. Glow centralises all this into one easy to use dashboard.

Rick Makin

Head of Web Design, 21 Degrees Digital

my.getglow.io/support-tickets

Support Tickets

You have 10 open support tickets

New ticket

open

in progress

your turn

closed in Oct

All TicketsAssigned to meIn ProgressClosed

Ticket	Priority	Status	Assigned
#284 Contact form not sendingharborview.example.com	High	In Progress	OPOlivia
#283 Add October exhibitionlintonarts.example.com	Low	Open	PSPriya
#281 Checkout shows an errorpageandco.example.com	Urgent	In Progress	JMJamal
#279 New team photosmoorgatelaw.example.com	Medium	Closed	PSPriya

Clients raise & reply from email

No need to teach your client a new system. They continue sending emails. You manage them as tickets in Glow.

Teammate assigning

Ensure that each ticket is always assigned to the right teammate with our simple and powerful assigning options.

Syncs with client reports

All support ticket activity is automatically added to client reports. No need to spend more time manually adding work.

WordPress maintenance

2-way WordPress updates, best-in-class uptime, performance & security vulnerability monitoring as well as backups. Glow has all your WordPress maintenance needs covered.

Read about WordPress updates in Glow

Glow is easy to use and has been simple to integrate into our current processes (making things faster and therefore more profitable).

Elise Servan

Web Designer, Unbranded Digital

my.getglow.io/tasks

Tasks

38 available updates across 24 websites

Update all now

PluginsThemesCore

Plugin	Update	Sites	Status
WooCommerce	9.3.3 to 9.4.1	7	Updating
Yoast SEO	23.6 to 23.8	18	Done
Elementor	3.24.7 to 3.25.2	9	In queue
WPForms	1.9.1 to 1.9.2	12	Done
Contact Form Plus	4.2.0 to 4.3.0	2	Rolled back

2-way WordPress updates

Glow records all updates, whether they’re performed in Glow, in WordPress or by your hosting company.

Essential monitoring features

Uptime, performance and security vulnerability monitoring with customisable alerts for your whole team.

Backup & restore

Built-in scheduled backups with free cloud copies (EU or US). 1-click full or selective restore, plus hourly database snapshots on Extended.

Client reports

Quickly create and send high quality reports that actually mean something to your client. Want to do a better job of proving the value of your care plan service? It starts here.

Download a sample client report

We have 30+ reports to produce monthly. It used to be a manual process and is now much simpler. Glow has saved us a lot of time.

Georgia Robertson

Production Manager, Zap Creative

Slick, modern design

Glow’s reports do your brand proud. They look great, they’re easy to digest and actually mean something to your clients.

Fully customisable

You decide what’s included in your reports. Add rich text, links, images and customise all report text to your liking.

Save time with automation

For ultimate efficiency, use our report automation features and let Glow do the heavy lifting instead.

Teams

As you know, there’s a lot going on when you’re managing multiple WordPress sites. Glow’s teams feature helps you easily keep track of it all from one dashboard.

More about your team in Glow

I think of Glow as having it all in one place. They thought of everything that we need in order to manage our clients’ WordPress sites.

Jason Bass

Founder, Jason Hunter Design

my.getglow.io/users

Team & Profile

You're in a team of 5 representing Northlight Digital

Add a new user

OPOlivia · Owner

JMJamal · Account Manager

PSPriya · Developer

TRTom · Developer

Name	Role	Websites	2FA
OPOlivia Park	Owner	All 48	On
JMJamal Mensah	Account Manager	All 48	On
PSPriya Shah	Developer	12 sites	On
TRTom Reid	Developer	8 sites	Required

Bring your team into Glow

Add whoever in your team is involved in the support and maintenance of your clients’ WordPress sites.

Easily track activity

With our Timeline feature, get a clear understanding of who did what, when and for which website.

Set roles & permissions

Control access to various parts of Glow to ensure your teammates only access what you need them to access.

Time tracking

Allocate an allotted amount of time to each client or simply get an understanding of the time being spent on support and maintenance activity in each billing period.

More about time tracking

Glow is a genuinely game changing tool that has transformed the way we manage and report on our WordPress sites.

Ian Johnson

Founder, Kootoo

my.getglow.io/websites/harborview.example.com/stopwatch

Harborview Dental

harborview.example.com

Add custom work

TimelineStopwatchTicketsBackupsUptimeReports

42 mins

logged on #284 today

6h 30m

this month

3h 30m

left in the plan

Task	Initiated By	Time
Replied to ticket #284	OPOlivia	42 mins
Closed ticket #279	PSPriya	1 h 15 mins
WooCommerce safe update	JMJamal	10 mins
Homepage banner, custom work	PSPriya	2 h

Time also syncs to Productive and shows in the client report.

Set allotted time

Set an allotted amount of time for each client that they can use to request changes and fixes to their site.

Track time usage

Input time spent on support and maintenance activity and track this time usage across each client in your account.

Report on time spent

All recorded time can be pulled into client reports and displayed to clients. It’s a great way to prove the value of your service.

View all features View pricing

New: AI assistants

Every site, one question

Connect Claude or ChatGPT to Glow and ask about your whole fleet in plain English. Which sites are exposed to the latest vulnerability, what needs updating, who is over their hours. It sees only what your own login sees, updates stay reversible, and nothing can be deleted.

Works with Claude and ChatGPT

How AI assistants work

Which of my sites run Elementor below 3.18?

Three of your 41 sites are on an older version:

harborview.example.com 3.16.4
lintonarts.example.com 3.17.1
pageandco.example.com 3.15.9

Update those three, safely

Started. Each takes a backup and a screenshot first, then I check the site afterwards and roll back if anything breaks.

Read-only unless you allow updates.

“Glow turns invisible maintenance work into something clients can actually see.”

Alamgir H., G2 review

Integrations

Glow is making friends with your tech stack

Powerful integrations to help you carry out all your WordPress support and maintenance work as efficiently and reliably as possible.

WordPress Management Tools

We take support seriously. Seriously.

If there’s one thing we truly believe in, it’s that you deserve fast, reliable support when you need it. From a human, not a robot.

That’s why, with a Glow account, whenever you need us, it’s us you’ll chat to.

Not AI. Not a chatbot. Actual humans.

Compatibility

We play nice with your favourite WordPress tech

Glow is compatible with all hosting companies, WordPress plugins and themes.

Cloudways

SpinupWP

Got a question about compatibility? Talk to us.

Curious? Try it out for free!

Handle client support tickets, all your WordPress maintenance work and get oversight on team activity. All in one dashboard.

Get Started

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