The single most important thing to your client when you’re managing their website, is that you handle their support queries quickly, efficiently and with empathy.
That’s why we’ve prioritised client communication and personalisation with Glow. No other app on the market does this.
So many companies still handle client website support queries through email.
Email makes this job much harder than it should be.
Threads are difficult to follow, email search is a nightmare and both you and your client get hundreds of other emails every week that get in the way.
Step away from email for good and embrace the power of a professional, easy to use support ticket system.
Your clients will find it easier to work with you and you’ll find it easier to handle their requests.
All interactions are recorded and it’s another great way of proving the value of website support and maintenance to your clients.