How does Stopwatch work? - Glow
Knowledge Base

How does Stopwatch work?

Our Stopwatch feature allows you to track the time you spend making changes to your client’s website. Here’s how you use it:

Step 1

Login to your Glow account.

Step 2

Once logged in, click on Clients from the left hand menu and then on the name of any of your clients in the list of Live Clients.

Step 3

Click on Stopwatch from the inner menu.

Step 4

Now, using the Settings tab, you’re able to set the number of hours that you allow your client for custom development time each month.

Let’s say this is 2 hours, you would apply the setting ‘2’.

manage multiple wordpress sites with glow - stopwatch feature, time allowed

Step 5

Once you’ve done this, there are then 2 ways that time will be added to the Stopwatch for your client:

1. From a support ticket

​Once you have closed a support ticket, you will be asked how long it took you to complete the work / resolve the client’s issue.

After confirming this and closing the ticket, that time will be added to the Stopwatch for that client.

manage multiple wordpress sites with glow - stopwatch feature, add time from closed ticket


​2. By adding custom work​

To add custom work, use the link in the top right corner of the Timeline section.

Here, you will be asked to:

  • Describe the work completed
  • State when it was done
  • State how long it took

Then, just answer ‘Yes’ to the final question and the time will be added to Stopwatch.

manage multiple wordpress sites with glow - stopwatch feature, add time via custom work
manage multiple wordpress sites with glow - stopwatch feature, time used
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