Run Glow from your domain name - Glow
Knowledge Base

Run Glow from your domain name

Step 1

Login to your Glow account.

Step 2

Once logged in, click on Settings from the main left hand menu.

Step 3

The Settings screen will load the Billing tab from the inner menu automatically. Click on the White Label tab from the inner menu.

The White Label screen will load on the Branding tab by default.

Step 4

Click on the DNS Records tab.

manage multiple wordpress sites with glow, run glow from your domain name, part 1

Step 5

First, beneath where it says Which domain name would you like to run Glow from, add your domain name.

Step 6

Below that, add your preferred subdomain.

For example, if your domain name is mydomain.com and you wanted to run Glow from app.mydomain.com, you would add ‘app’ into the subdomain box.

Click the Next button.

manage multiple wordpress sites with glow, run glow from your domain name, part 2

Step 7

You now need to set which mailbox you’d like to use with Glow.

So, if you want it to be support@mydomain.com, then you’d add “support” into the box provided.

Your clients will:

  • See this email in the “From” field in their inbox when they receive email notifications
  • Be able to send emails to this address as a way of raising support tickets to you (if you set that option to ‘Yes’ in the next step)

Step 8

Below the email field you will see this question:

Would you like clients to be able to raise support tickets by sending an email to [your email address]?

Select ‘Yes‘ if you do want them to be able to do this.

Select ‘No‘ if you do not want them to be able to do this. If you choose ‘No’, your clients will need to login to their account to raise a support ticket to you.

If you selected ‘Yes’, you will see a new section appear below.

Follow the instructions showing to setup a forwarder on your email address. This is what will allow your clients to raise support tickets by simply sending an email to you.

Now click the Next button.

manage multiple wordpress sites with glow, run glow from your domain name, part 3

Step 9

The final step is to add some DNS records to your domain name.

The connection status at the top of the screen will say ‘Not connected‘, meaning that Glow is not currently connected to your domain name.

In order to connect it, you will need to add the DNS records that are displayed on this screen, to your domain name registrar.

Once you have done that, click on the Finish button at the bottom of the screen.

manage multiple wordpress sites with glow, run glow from your domain name, part 4

Step 10

Finally you will see a success message, confirming that your DNS records have been added and that it can take up to 24 hours for them to fully go through.

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