Log in to your Glow account and click on
Settings from the main left hand menu.
Next, click on
White Label from the inner menu and then on the
DNS Records tab.
In the first form field, tell Glow which domain name you want to run our app from, eg.
myagency.com. As you type, you’ll see the right hand side of the second form field begin to populate.
Complete the second form field by indicating the subdomain you want to run Glow from, on your domain.
For example, if your domain name is
myagency.com and you want to run Glow from
app.myagency.com, you would add
app into the subdomain box.
On the next screen it’s time to tell Glow which mailbox you want email notifications to be sent to your clients from:
Your clients will:
- See this email in the
From field in their inbox when they receive email notifications
- Be able to send emails to this address as a way of raising support tickets to you (if you set that option to ‘Yes’ in the next step)
So, if you want the mailbox to be
email@example.com, then you’d add
help into the form field:
Below the email field you’ll now see another question, asking if you want your clients to be able to raise a ticket by sending you an email.
Yes if you do want them to be able to do this.
No if you don’t want them to be able to do this.
If you choose
No, your clients will need to login to their account to raise a support ticket to you and you can move down to Step 6 below.
If you select
Yes, you will see a new section appear below.
Follow the instructions showing to setup a forwarder on your email address. This is what will allow your clients to raise support tickets by sending an email to you.
Now click the
Finish setup button.
Glow will now create the DNS records.
This will take a few seconds.
When complete, you’ll be shown some instructions on the DNS records that you need to add to your registrar.
Before you do this, the status at the top of the screen will show as
It will remain like this until you have added the 6 DNS records and they have propagated fully.
So, add the records now and then come back to this screen and click the
Finish button at the bottom.
You’ll then see a success message, confirming that your DNS records have been added and that it can take up to 24 hours for them to fully go through.
Once the connection process has completed, the DNS Records screen will show the
Connected status and you and your clients will then be able to log in to your account on your domain.