For more than 20 years, my company, Jason Hunter Design has been helping businesses succeed and stand out in crowded online spaces. We’re all about boosting business growth, profitability, and productivity for every client and their brand.
How did you get started in WordPress?
For many years, I relied on a simple PHP-based content management program that I had developed.
Then along came WordPress, also developed in PHP.
Intrigued, I delved into WordPress and soon discovered its dual benefits.
Not only did it expedite my workflow, but it connected me with a vast community of developers, all collaborating to refine the system.
I was captivated!
That’s what began my journey into WordPress and developing websites with it.
Since then, I’ve come to fully grasp the prowess and versatility of WordPress.
This understanding fuels my passion for crafting vibrant websites for others using this platform.
Regardless of the website’s nature, I employ WordPress’s transformative capabilities to bring it to life.
Describe your maintenance and support process
Most of our clients enrolled on care plans rarely reach out for ad hoc support, so we haven’t invested in a support ticket system yet.
Instead, we simply direct them to their dedicated project manager if they need content updates or have any special projects in mind.
Our project management system keeps track of and oversees all tasks, making sure that every request is taken care of promptly and efficiently to support client needs.
For clients who aren’t enrolled on our care plans, our team is always here to assist them; and they’re added to our queue as soon as their request is received, whether it’s an urgent matter or a simple inquiry.
That said, website care plans are easily added when requested and we do recommend them for overall site protection.
For everything else, we use Glow.
I love the security scanning and uptime monitoring features and their customer service is exceptional. It really helps us ensure that our websites not only function smoothly, but deliver real value to our clients.
We can also easily track site statistics and generate detailed reports, giving our clients a clear understanding of the impact we’re making.
Since making the switch to Glow, we’ve become more efficient with our time, allowing us to focus on what we do best: providing efficient and reliable services to our clients.
How do you prove the value of your service to clients?
Crafting high-quality, engaging content is like composing a symphony that takes precision and finesse.
We also know that serving up valuable content on a consistent basis is fundamental to building brand loyalty and establishing trust with a target audience.
The digital and local community alike thrive on trust and reliability, and these are values that we prize above all else.
With the right combination of expertise and strategy, the results of a website build can be astonishing.
With such results, companies experience an increase in conversions and transform small projects into a reputable business – just like we did with JHD, which I’m proud to say now partners with big names in the industry.
Ultimately, we provide clients with a website that not only looks great, but functions seamlessly so they can focus on what’s important: building the success of their business.
How do you attract more clients?
Cultivating strong relationships requires investment and effort, and we are committed to building such relationships with our community.
One of the keys to our success has been active engagement through networking.
By participating in local events, we gain new insights, stay current on trends, and share and receive invaluable knowledge with other small businesses.
It’s this collaborative spirit that has helped us to succeed, and we’ll continue to prioritize community connection in all that we do.
At these events we often ask for a “drop” where an interested party can give us their contact information to be added to our mailing list and stay connected with us.
The more we put ourselves out there, the more our name is shared, the more leads we secure.
Quick fire round
What’s the best WordPress plugin for SEO?
SmartCrawl Pro by WPMUDEV
What’s the best WordPress plugin for improving site performance?
What’s the best WordPress plugin for handling security threats?
Defender Pro by WPMU
Which hosting company / companies do you use? Why?
Flywheel, because their support is fantastic and there’s plenty of room for me to mark them up so my team can feel comfortable investing their time in making sure clients are set up properly.