Occasionally you might notice a website that is showing no data for WordPress core, plugins or themes.
It’ll look like this:
There are a number of reasons this could happen.
Check the information below first and then if you’re still having trouble, contact our support team.
Is your hosting company blocking our access?
Our access to your client’s website might be being blocked by your hosting company. The easiest way around this, is to whitelist our IP address: 18.171.1.94.
When you’ve done that, come back to your Glow account and use the Data Refresh link. You should see all of the core, plugins and themes information appear correctly.
Is the Asset CleanUp plugin installed?
Asset CleanUp is used to make WordPress sites run faster. It does this by unloading all the CSS and JS, PHP, HTML from other plugins of your choosing.
So if you have Glow set to ‘unload’ in Asset CleanUp, that’s why you’re not seeing any data for this site in your Glow account.
It causes the code in our plugin to literally not load at all.
See the screenshot below.
If the Asset CleanUp plugin currently has the On all pages checkbox ticked for Glow, you will need to untick that box in order to fix the issue.
As soon as you’ve done that, our plugin will start working.
Now, head over to your Glow account and use the Data refresh link for the site in question to bring in the most up to date core, plugins and themes data.
