Log in to your Glow account and go to Clients > Live Clients from the main left hand menu. Then click on the name of your client for who you want to download a backup.
From the inner menu, click on Backups.
When the screen loads, you will see an information bar across the top, telling you when the next backup is scheduled to be completed and a section beneath displaying all recent backups.
For the backup that you want to download, start by selecting the checkbox to the left of it.
Next, click on the Bulk actions dropdown menu above the list of backups to the right. Select Download from the list and then click the Apply button to the right.
You will then see the backup .zip file download in your browser, containing all of the website’s files, folders and database: