Step 1
Login to your Glow account.
Step 2
Once logged in, click on Support Tickets from the main left hand menu.
Step 3
The Support Tickets screen will load the All tickets tab from the inner menu automatically.
Step 4
From this screen you’re able to:
- Click into a ticket to see the correspondence
- Use the Sort by, Filter by and Pagination to organise tickets
- Click on the Raise ticket tab from the inner menu, to raise a ticket to a client.