Ticket IDs help you quickly reference a particular support ticket and discuss them with your team.
They appear in a number of places in your Glow account:
All tickets screen
A Ticket ID will appear in front of the ticket subject on the All tickets screen:
Ticket correspondence screen
Ticket IDs will also appear in front of the ticket subject at the top of the ticket correspondence screen:
In the Tickets section of the Client Area
In the Client Area, head to the Tickets section from the Inner Menu and you will see the Ticket IDs appearing in front of the ticket subjects:
In email notifications
You will also see Ticket IDs appear in email notifications that you receive when your clients raise and reply to support tickets: