Finding a Ticket ID - Glow
Knowledge Base

Finding a Ticket ID

Ticket IDs help you quickly reference a particular support ticket and discuss them with your team.

They appear in a number of places in your Glow account:

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All tickets screen

A Ticket ID will appear in front of the ticket subject on the All tickets screen:

manage multiple wordpress sites with glow - finding ticket ids on the all tickets screen

Ticket correspondence screen

Ticket IDs will also appear in front of the ticket subject at the top of the ticket correspondence screen:

manage multiple wordpress sites with glow - finding ticket ids on the ticket correspondence screen

In the Tickets section of the Client Area

In the Client Area, head to the Tickets section from the Inner Menu and you will see the Ticket IDs appearing in front of the ticket subjects:

manage multiple wordpress sites with glow - finding ticket ids in the client area

In email notifications

You will also see Ticket IDs appear in email notifications that you receive when your clients raise and reply to support tickets:

manage multiple wordpress sites with glow - finding ticket ids in email notifications
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