Step 1
Login to your Glow account.
Step 2
Once logged in, click on Support Tickets from the main left hand menu.
Step 3
The Support Tickets screen will load the All tickets tab from the inner menu automatically. Click on the Raise ticket tab from the inner menu.
Step 4
On the next screen, begin by selecting the client from the dropdown menu towards the top. This is the client who you will be sending your message to.
Step 5
Next, if the client you selected in Step 4 above has more than 1 user registered to their account, you’re able to select which of those users will receive the notification about this ticket.
Step 6
Now write a Subject for this ticket in the Subject box.
Step 7
Further down the screen you will also see a text box where you are able to write your message to your client.
If you need to attach a file to the message, click on the box beneath the text box where it says Drop files here or click to browse.
This will open a window from where you can select one or more files to attach to the ticket.
Step 8
Finally, set the priority level of the ticket using the dropdown menu.
Step 9
Click the Send button.
You will see a success message on screen, confirming that the ticket has been sent.
Your client will now receive an email notification, informing them that you’ve sent a message. They will be able to open the link in the message and reply.