Watch our short video
Login to your Glow account.
Once logged in, click on Support Tickets from the main left hand menu.
The Support Tickets screen will load the All tickets tab from the inner menu automatically. Click on the Raise ticket tab from the inner menu.
On the next screen, begin by selecting the client from the dropdown menu towards the top. This is the client who you will be sending your message to.
Next, if the client you selected in Step 4 above has more than 1 user registered to their account, you’re able to select which of those users will receive the notification about this ticket.
Now write a Subject for this ticket in the Subject box.
Further down the screen you will also see a text box where you are able to write your message to your client.
If you need to attach a file to the message, click on the box beneath the text box where it says Drop files here or click to browse.
This will open a window from where you can select one or more files to attach to the ticket.
Finally, set the priority level of the ticket using the dropdown menu.
Click the Send button.
You will see a success message on screen, confirming that the ticket has been sent.
Your client will now receive an email notification, informing them that you’ve sent a message. They will be able to open the link in the message and reply.