Raising a support ticket to a client - Glow
Knowledge Base

Raising a support ticket to a client

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Step 1

Login to your Glow account.

Step 2

Once logged in, click on Support Tickets from the main left hand menu.

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Step 3

The Support Tickets screen will load the All tickets tab from the inner menu automatically. Click on the Raise ticket tab from the inner menu.

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Step 4

On the next screen, begin by selecting the client from the dropdown menu towards the top. This is the client who you will be sending your message to.

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Step 5

Next, if the client you selected in Step 4 above has more than 1 user registered to their account, you’re able to select which of those users will receive the notification about this ticket.

Step 6

Now write a Subject for this ticket in the Subject box.

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Step 7

Further down the screen you will also see a text box where you are able to write your message to your client.

If you need to attach a file to the message, click on the box beneath the text box where it says Drop files here or click to browse.

This will open a window from where you can select one or more files to attach to the ticket.

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Step 8

Finally, set the priority level of the ticket using the dropdown menu.

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Step 9

Click the Send button.

You will see a success message on screen, confirming that the ticket has been sent.

Your client will now receive an email notification, informing them that you’ve sent a message. They will be able to open the link in the message and reply.

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