Adding attachments to support tickets - Glow
Knowledge Base

Adding attachments to support tickets

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Step 1

Login to your Glow account.

Step 2

Once logged in, click on Support Tickets from the main left hand menu.

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Step 3

The Support Tickets screen will load the All tickets tab from the inner menu automatically.

Find the ticket that you want to add an attachment to and click into it.

Step 4

You will now see the ticket thread, showing all communication going back to when the ticket was first raised.

Click on the Add reply button in the top right corner.

Step 5

You will now see a text box where you are able to write a message to your client and beneath this, a box that says Drop files here or click to browse.

Click on that box and a window will open from where you can select one or more files to attach to the ticket.

Step 6

Once you’ve chosen your attachment(s), you will see confirmation that they’ve been attached by their filename being displayed in the attachment box.

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