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Login to your Glow account.
Once logged in, click on Clients from the main left hand menu.
The Clients screen will load the Live clients tab from the inner menu automatically. Click on the name of the client for whom you want to view currently open support tickets.
You will now be shown the client area. The client’s name that you clicked in Step 3 above will be shown as the main heading at the top and the inner menu will load on the WordPress tab by default.
Click on the Tickets tab from the inner menu. It will open on the All tickets tab by default. To the right, click on the Open tab.
Here you will see all of the support tickets that are currently open (unresolved) for this client.