Setup email forwarding for support tickets in Gmail - Glow
Knowledge Base

Setup email forwarding for support tickets in Gmail

Step 1

Log in to your Glow account and head to Settings > White Label > DNS.

Step 2

After you’ve added your domain name information choose ‘Yes’ to this question: ‘Would you like clients to be able to raise support tickets by sending an email to [email address]?’.

Step 3

You will now see a section appear below, with the title ‘Incoming email instructions’.

Highlight the email address that Glow is telling you to forward email to, right click and then select ‘copy’ (you will need this later).

Step 4

Open a new tab in your web browser, go to Gmail and click on the ‘cog’ icon in the top right corner. From the dropdown menu that shows, click on ‘See all settings’.

Step 5

Next, choose ‘Forwarding and POP/IMAP’ from the options across the top of the screen.

In the ‘Forwarding’ section at the top, click on the ‘Add a forwarding address’ button.

Step 6

A popup will appear, with the title ‘Add a forwarding address’. Right click in the form field and select ‘paste’.

You will now see the forwarding email address that copied earlier in your Glow account.

Step 7

Click the ‘Next’ button in the popup.

Step 8

The popup will disappear and another one will show immediately that says: ‘Forwarding mail to: [forwarding address showing in Glow]’. Click the ‘Proceed’ button in this popup.

Step 9

You will now be able to choose what to do with emails that hit your inbox. Follow the instructions in Gmail for this.

Step 10

Once you’re done, scroll to the bottom of the screen and click the ‘Save changes’ button.

Step 11

Now head back to your Glow account and complete the setup of your DNS records.

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