Viewing only closed support tickets - Glow
Knowledge Base

Viewing only closed support tickets

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Step 1

Login to your Glow account.

Step 2

Once logged in, click on Support Tickets from the main left hand menu.

manage multiple wordpress sites with glow - viewing closed support tickets

Step 3

The Support Tickets screen will load the All tickets tab from the inner menu automatically. From the Filter by menu across the top of the screen, select the Closed option.

manage multiple wordpress sites with glow - filter by closed support tickets

Step 4

You will now see only support tickets that have been closed.

manage multiple wordpress sites with glow - viewing closed support tickets only

From this screen you’re able to:

  • See all tickets that have been closed
  • Click into a ticket to see the correspondence – you and/or your client can re-open the ticket from here if needed
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