Step 1
The priority level of a support ticket appears at the top of the ticket correspondence screen, to the right of the subject.
To change it, begin by clicking on the priority level.
Step 2
From the dropdown menu that appears, choose a different priority level by clicking once.
Step 3
You will now see that the priority level badge has changed.
A note has also been left in the ticket correspondence, confirming who changed the priority, when they did it and what level it’s been changed from and to.