Change priority level of a support ticket - Glow
Knowledge Base

Change priority level of a support ticket

Watch our short video

Step 1

The priority level of a support ticket appears at the top of the ticket correspondence screen, to the right of the subject.

To change it, begin by clicking on the priority level.

Step 2

From the dropdown menu that appears, choose a different priority level by clicking once.

manage multiple wordpress sites with glow - change priority level of support tickets, begin by clicking priority level

Step 3

You will now see that the priority level badge has changed.

manage multiple wordpress sites with glow - change priority level of support tickets, know how the level has changed

A note has also been left in the ticket correspondence, confirming who changed the priority, when they did it and what level it’s been changed from and to.

manage multiple wordpress sites with glow - change priority level of support tickets, correspondence confirming change
pink wavy line, representing flexibility

Start today, takes 1 min

Improve communication with your clients, easily prove the value of your service and deliver more efficient WordPress maintenance.
Start for free
  • 7 day FREE trial
  • No credit card needed
  • Cancel whenever