Watch our short video
Login to your Glow account.
Once logged in, click on Clients from the main left hand menu.
The Clients screen will load the Live clients tab from the inner menu automatically. Click on the name of the client for whom you want to view all support tickets.
You will now be shown the client area. The client’s name that you clicked in Step 3 above will be shown as the main heading at the top and the inner menu will load on the WordPress tab by default.
Click on the Tickets tab from the inner menu. It will open on the All tickets tab by default.
Here you will see all of the support tickets for this client. You’re able to:
- Click on the Open tab, to view only those tickets that are still open (unresolved)
- Click on the Closed tab, to view only those tickets that have been closed (resolved)
- Click on the Raise ticket link, to raise a ticket to your client